Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
comfortable beds
friendly staff
poor sound insulation
average dining experience
6.8/10
Nice
Rooms
6.0
Location
8.2
Service
7.1
Dining
6.6
Guest reviews
6.8/10
based on 10 reviews
7.7
7.7/10 based on 1943 reviews
Arnold
United Kingdom,
May
2024
5.0/10
The hotel had both positive and negative aspects to consider. The rooms, despite being bigger than expected, were dirty and the low beams made navigating the space a challenge. The staff's rudeness further added to the disappointing room experience. On the bright side, the location was excellent, with easy access to major attractions and nice dining options around.
Rooms
5.0
The rooms, while bigger than expected, were extremely dirty and the low beams made navigation difficult.
Service
5.0
The staff was very rude, significantly impacting the service experience.
Location
9.0
The location was excellent, providing easy access to major attractions and nice dining options around.
Dining
5.0
The breakfast was disappointing, especially considering the high cost for 3 adults.
Facilities
Alfred
United Kingdom,
February
2024
7.8/10
I had a love-hate relationship with this hotel. The location was perfect for exploring the city, and the rooms were big and comfortable. However, the lack of space around the enormous bed made it feel cramped, and the room was too hot even with the air conditioning.
Rooms
7.0
The rooms were big and comfortable, but the lack of space around the enormous bed was a downside.
Service
9.0
The hotel receptionist was extremely helpful and accommodating, which made my stay enjoyable.
Location
8.0
The hotel is located in a beautiful neighborhood with easy access to museums and entertainment options. However, it was a bit far from some popular attractions.
Dining
7.0
The dining experience was well-organized, but the food options were limited and the timing could be improved.
Facilities
8.0
The facilities were well-maintained and clean, providing a comfortable stay.
Tom
United Kingdom,
February
2024
6.0/10
The hotel's location is excellent, near the city and attractions with easy access to transportation. The room, unfortunately, lacked air conditioning, had limited window options, and was noisy due to an adjacent establishment. On the bright side, the hotel is conveniently situated near many popular sites and amenities.
Rooms
5.0
The room had no air con and limited window options, making it uncomfortable during the summer. Noise from the owl hotel was a downside.
Service
5.0
Service was a bit disappointing, lacking attention to detail like changing sheets. There was also an issue with missing money from luggage.
Location
8.0
The hotel is conveniently located near attractions, a tram stop, supermarkets, and coffee shops. Great for exploring the city.
Dining
7.0
We chose not to dine at the hotel due to high prices, but there are plenty of dining options within walking distance.
Facilities
6.0
Paul
United Kingdom,
November
2023
7.6/10
I had a pleasant stay at the hotel. The rooms were well-equipped with all necessities like a comfortable bed, tea, coffee, and a user-friendly shower. The only downside was the slightly dark ambiance, and it could have been cleaner. However, the bed and pillows were incredibly comfortable.
Rooms
8.0
The rooms had all the essentials and were as expected, though slightly dark. The bed and pillows were great.
Service
9.0
The service was excellent, with friendly staff who were helpful in setting up tours. The dry cleaning and laundry services were convenient.
Location
7.0
The hotel's location was ideal for exploring Amsterdam, being near Leidseplein main square and within walking distance of major attractions. While the location was great, the poor sound insulation affected sleep quality.
Dining
6.0
The dining experience was decent but not exceptional. There could have been more hot food options available. The homestyle Japanese dishes were superb though.
Facilities
8.0
The hotel facilities were good, providing everything needed for a comfortable stay.
comfortable beds
poor sound insulation
John
United Kingdom,
October
2023
6.8/10
My stay at the hotel was a mixed experience. While the service and location were exceptional, the rooms left much to be desired with issues like heat, tiny spaces, and unpleasant odors. The dining options were average, and the facilities were just satisfactory. The price seemed fair for what was offered.
Rooms
5.0
The rooms were small, hot, and cramped. The bathroom was tiny, and the door didn't open properly, hitting the toilet.
Service
9.0
The staff was helpful, informative, and friendly. They provided extra towels generously.
Location
8.0
The location, just outside the noisy Amsterdam center, was beneficial for exploring the city.
Dining
6.0
The dining experience was mediocre compared to other hotels in the area, with limited options.
Facilities
7.0
The hotel provided dry cleaning and laundry services.
Ralph
United Kingdom,
September
2023
7.6/10
My stay at the hotel was a mix of convenience and minor issues. The check-in and check-out process was swift, but a cold room with a window left open greeted me, and the safe wasn't working. The varying room types offered comfort and some superior options, although I encountered some larger rubbish in my room.
Rooms
7.0
The rooms offered varying comfort levels, with some minor maintenance issues like a cold room due to an open window and a non-working safe.
Service
8.0
The service was helpful overall, particularly in providing information and responding to questions, but there were minor disruptions during check-out.
Location
7.0
The hotel's location is central, offering easy access to popular tourist sites and restaurants, even though there were some disturbances from ongoing construction work outside.
Dining
8.0
The dining experience was satisfying, offering a perfect start to the day, but the prices seemed a bit steep for simpler meal choices like toast and tea.
Facilities
8.0
The hotel's facilities were sufficient, offering amenities like dry cleaning and laundry services, adding to the overall convenience of the stay.
Samuel
United States,
September
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were small and had a low ceiling, making it easy to hit your head on the beam. However, the service was good, the location was great for sightseeing, but the dining experience left much to be desired with a lack of amenities.
Rooms
5.0
The rooms were small, with a low ceiling and a beam that was a hazard. They were too warm, dark, and lacked proper lighting.
Service
9.0
The service was really good. The staff was nice, welcoming, and accommodating to our needs, allowing us to check-in early and store our bags after check-out.
Location
10.0
The location was fantastic, with easy access to parks, restaurants, museums, and tram stops. It was ideal for exploring the city on foot or using public transportation.
Dining
6.0
The dining experience was mediocre, lacking variety and basic amenities like a phone in the room. However, the selection of cheese and breakfast items was enjoyable.
Facilities
5.0
The facilities were limited, with some areas needing improvement. The dining room was lacking essential amenities like a phone, which was disappointing.
Paul
United States,
July
2023
7.4/10
The hotel provided a spacious and clean room which felt very luxurious, offering great value for a mother/daughter stay. However, the service was inconsistent with an unfortunate incident of money being taken from my luggage. The location was beautiful and near public transportation, just a walk away from the Rijksmuseum. The dining was satisfying with warm and cold dishes available, but a bit on the expensive side for moderate appetites.
Rooms
8.0
The room was spacious and clean, feeling very expensive and of great value for our mother/daughter combination.
Service
5.0
The service was not available all the time, and there was an issue with money being taken from my luggage. However, the visit to the hotel was still enjoyable.
Location
9.0
The hotel's location in a beautiful neighborhood was great, with proximity to Vondelpark and museums nearby. It was a bit of a walk from the center, but not a major issue.
Dining
7.0
The dining experience was fair enough to be satisfied, with a variety of warm and cold dishes available. However, it was rather expensive for us with modest appetites.
Facilities
8.0
The hotel had dry cleaning and laundry facilities available, making the stay more convenient.
Daniel
United Kingdom,
June
2023
7.0/10
The hotel's location is fantastic, close to the Leidplein square, offering value for money. However, the room was cramped and cold for my wife, lacking proper ventilation. The service was efficient but noisy near our room early in the morning. The dining was reasonably priced, and the location is convenient with easy access to tram stops and shops.
Rooms
6.0
The room was a bit cramped and cold for my wife, lacking proper ventilation.
Service
7.0
The service was efficient, but there was some noise near our room early in the morning.
Location
7.0
The location is very good, near Leidplein square, but the acoustics were poor, impacting sleep quality.
Dining
8.0
The dining was reasonably priced, offering value for money.
Facilities
The facilities were adequate and enjoyable.
Tony
United States,
April
2023
8.0/10
The hotel is perfectly situated in Amsterdam city center, making it convenient for exploring the museums and nightlife nearby. The rooms are a bit small with limited storage options, but the overall stay was enjoyable thanks to the friendly and accommodating staff. The dining experience had some hits and misses, and the location's proximity to various attractions outweighs its slightly cramped setting.
Rooms
7.0
The rooms were cozy yet a bit tight for luggage with no closet or drawers.
Service
9.0
The staff were helpful with early check-in and baggage assistance, particularly Natasha who was exceptional.
Location
9.0
The hotel's location is top-notch in Amsterdam city center, close to key transportation hubs and entertainment options.
Dining
7.0
The dining selection was decent, but there were better options nearby for those seeking more variety.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
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